Frequently Asked Questions (FAQ)

Q: Do you offer installation services?

A: Yes, we offer professional installation in and around the Austin area. After your purchase, our team will coordinate a time for measurement and installation.

Q: Can I return a custom shutter?

A: Since each shutter is custom-made, we generally do not accept returns unless the item is damaged or incorrect. See our Return Policy for full details.

Q: How long does it take to receive my order?

A: Production times vary depending on the type of shutter, but most orders are ready within 4–6 weeks. You’ll receive a timeline and updates after placing your order.

Q: What materials do you offer?

A: We offer Heritage Wood, Poly Shutters, and our new OpenView line. Each material has unique features tailored to different needs and budgets.

Q: Do you ship outside Texas?

A: At this time, we primarily serve customers in Texas. For inquiries outside of our service area, please contact us directly.

Q: Can I cancel or change my order?

A: You may request changes or cancellations within 24 hours of placing your order. After this period, the order enters production and cannot be changed or canceled.