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Frequently Asked Questions

Inviting a company directly into your home is a big deal, and we’re very grateful to have the opportunity to enhance your home’s appeal with customized window treatments. To learn more about our company and the types of work we provide, we’ve taken the time to answer some popular “FAQ’s” that homeowners often ask us. Do you not see the information you’re looking for on this page already? No problem – just give us a call! Our knowledgeable team can address your concerns directly and help you take a few steps closer to the brand-new shades, shutters you deserve.

Do you make shutters for "Tilt- In" windows?

Why do I care that they are made locally?

Do You Offer a Warranty for Shutters?

Yes! Southern Shutters has a transferrable limited lifetime warranty. It covers any warping of the components and structural flaws. It also covers the actual installation.

Do You Have Free Estimates?

Absolutely. Our team offers free, in-home estimates to those that live in Central Texas and Austin areas.

Where Can I See Examples of Shutters You’ve Made?

You can see good representations, as well as the overall quality of our installation process, in our Georgetown, TX showroom. Our showroom is open six days a week. With over 25 years in business, we can provide lots of referrals nearby!

What Kind of Wood Do You Use?

Every wood species that is used in manufacturing has both good and bad qualities. If properly processed, any of them is an excellent choice for new shutters! North American Basswood has met our standards, providing a beautiful finish and excellent durability that satisfies our customers.

Can You Match My Current Paint?

Of course! We’ll be happy to use any paint or staining that the customer requests, regardless of its formula or brand. If that information isn’t available, we’ll provide custom matching and give you actual samples for your final approval. We won’t complete any shutters until you’ve seen and approved that sample.

How Long Will My New Shutters Take to Install?

We complete most installation projects in just one day. However, if the order is particularly large, it may require two days. Our installers are actual employees, not subcontractors. This means they’re paid by the hour and not for the job all at once, which means they’ll handle the work properly without rushing to the next project.

Why Does it Take So Long to Build My New Shutters?

It’s simple – we take pride in our reputation for creating superior products! Due to high local demand and the time that’s required to build each shutter with a strong eye for quality, we have a strict limit as to how many we can make in a week or a month. When demand exceeds our weekly or monthly capacity, we start to develop a backlog. The nice part of our system is that we utilize any extra time to make sure your job is done right!

How long do Shutters last?

Why Does It Matter That Your Shutters Are Made Locally?

Because we’re local, our professionals have access to the same materials you and your builder have. We can also use the exact same stain or paint that your builder used. We can match the trim that’s already used throughout the house. If you have any problems, our factory is also just outside of Austin in Manor!

When you choose to support a local manufacturer, that also means that our 35+ employees are spending their wages on a local basis too, which helps Central Texas thrive!

What Type of Maintenance Do I Need?

We don’t make clear coats or paint. However, our team uses the highest-quality paint products and clear coats available. Shutter maintenance can be handled in the same way as you care for your windowsills – regular dusting (lamb’s wool dusters work very well) and a yearly cleaning with a damp cloth. They’re built to last a lifetime!

What is the Maximum Width of a Shutter Panel?

We can build panels up to 48 inches in width while guaranteeing the structural stability! However, any shutter that is over 36 inches wide will need to be supported by rubber bumpons (1/8-inch tall rubber feet) made by 3M. Over time, plantation shutters are slowly evolving to be bigger and more open with fewer visual obstructions, and we are doing our best to give clients what they want and ensure that their window treatments last for the long-term.

Is Your Factory Open to the Public?

We are extremely proud of our factory and our products! Any interested parties are invited to come visit our beautiful showroom, but the factory is the true heart and soul of Southern Shutters. If you have an opportunity to come by in Manor, please do so! You’ll get the see the rich heritage and pride that makes all of our shutter products wholeheartedly unique to the Central Texas area. While more and more jobs these days are being exported, you’ll learn why it’s worth it to buy local right here. While we don’t have a dedicated tour guide, you can just call ahead, and we’ll make sure that Mark will be around. He’s always happy to show off his factory!

Who does the installations?

At Southern Shutters, we are proud to have a team of top-notch professionals. Some of our installers have been with us for many years (even decades) and have impressive woodworking skills. We stand by our work, which is why we offer a lifetime transferrable warranty on all the shutters we fabricate and install. As a result, you can rest easy knowing that your shutters will look and work great for many years to come.

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